TERMS AND CONDITIONS
Bit boring, we're sorry, but here are the things we will ask you to agree to before accepting your booking at Collar Club Cardiff:
Terms and conditions for dog fields
These are the terms and conditions on which we allow you to book and use our dog fields. When you make a booking with us, whether online through our booking system, via our social media channels or by calling or emailing directly, you are expressly accepting these terms and agreeing to abide by our field rules and regulations.
We understand that terms and conditions can be riddled with hard to understand legal jargon so we have made every attempt to keep to plain English and should you have any queries about anything in these terms and conditions, please contact us via email.
‘We/us’ – Collar Club Cardiff and Vale Ltd
‘your dog/s’ – means the dog or dogs that come to the field with you – whether they are yours or not
‘the dog field’ – meaning the field or fields you have booked at Collar Club Cardiff
‘you’ - refers to you, the individual, business or organisation that has booked the field
We are Collar Club Cardiff and Vale Ltd a private limited company registered at 2 Station Terrace, Wenvoe, CF5 6AJ
You can contact us via the telephone number or email below
Telephone: 07534 062047
Our Contract with You
When you make a booking with us, whether it’s via the booking site, phone, email or any other method, we’re entering into an agreement – ‘a contract’ (in legal terms). This contract is subject to these terms and conditions and because we may update them or change them at any point in time, we ask you to agree to them each time you make a booking. Any dispute or claim concerning this contract between us, or anything arising from it, will be dealt with by the courts of England and Wales.
The basics of our contract with you is the following:
We take payment at the time of booking and until the payment has been made, your booking is not confirmed
You will know the total price, including tax where applicable, prior to confirming your booking
Your booking is for a specific time slot on a specific date – you are only permitted to utilise the facility during this period
Your Legal Rights – At your own risk
The use of our dog fields and car park is at your own risk. There are various hazards for you to take account of – from uneven ground to toxic plants and vegetation – all of which are things that you would commonly find in a countryside setting.
As the dog field operator, we accept no liability for the death or injury, loss or damages and other claims incurred by you or anyone with you, or property, including your dogs during the use of the fields or car park.
To make sure you are aware of the potential risks, please ensure you have fully read and understood this document which covers the elements of the field and how they must be used.
We are responsible for foreseeable loss or damages caused as a result of any negligence or lack of consideration for duty of care to you whilst you are using the dog field.
We are not liable for any loss or damage that is not caused by a contractor or employee of the dog field.
We do not exclude or limit our liabilities to you where it is unlawful to do so. If we are negligent, fraudulent, misrepresent our services, breach your legal rights in relation to the supply of our services, or fail to supply those services with reasonable care, we can be held liable for any death or injury caused as a result.
If you are using the dog field for business purposes, we accept no responsibility for any business loses and you are offered the same legal protection as domestic users. This includes loss of business, interruption, loss of business property and any profit. Use of the field for business purposes is not permitted without express prior consent from Collar Club Cardiff and Vale Ltd.
We securely store your name, mobile number and email address so that we can communicate with you about your booking. Your payment information is help securely by our 3rd party payment partners Wix, Acuity Scheduling, Stripe and Mailchimp, our digital mailing service.
If you have agreed to receive emails from us other than those that relate directly to your booking, you may occasionally receive an email from us. You can change your communication preferences or unsubscribe at any time.
Booking and Payments
We accept payment via the following methods:
Stripe online payments
All payments will display as Collar Club Cardiff
Bookings are not confirmed until payment has been made. This also applies to packages where bookings are deferred
When you make a payment via our booking system, you are asked to agree to these terms and conditions – you will not be able to proceed with your booking unless these terms and conditions have been accepted by ticking the box
If you make a booking via any other means, we will send you a copy of these terms and you will need to confirm receipt and acceptance before your booking is confirmed
If you are making a booking on behalf of someone else and will not be attending the session yourself, you must ensure that all parties have read and agreed to the terms and conditions and have watched the induction video provided after booking. You are responsible for anybody who accompanies you or attends the session in your place and this extends to all the liabilities and obligations that make up this contract (agreement)
Cancellation and Rescheduling of Your Session
You may cancel or reschedule your session up to 24 hours prior to the time of your session. You can do this by logging onto your account on the booking system, or through the link in your confirmation email. You will receive confirmation of any changes to your booking via email. If possible, please consider rescheduling rather than cancelling, as we are still charge card processing fees for any cancellations. Card processing fees are currently almost 40p per slot, so these soon add up.
Once a customer reaches 6 cancelations, a 50p fee will be taken from future refunds to cover card processing fees and admin.
All refunds are processed manually so this will not be immediate.
No refunds are made for no-shows
If you are late for your session, your time cannot be extended and you must still exit the field at the end of your booking slot.
You may not extend your session for any reason
There may be circumstances when we close the field – this may be to severe weather warnings; hazardous conditions in the field; or things beyond our control like road closures. In this instance, we will contact you directly and offer an alternative session or a refund. It is for this reason that it is important that the contact details you input at the time of booking are correct
The following section details what we expect from you as our customer when using our dog field. These obligations are designed to ensure the safety of you; your dog/s; other users of the facilities; and anyone or thing that may be affected by your use of our dog field.
Canine Health, Welfare and Handling
Please ensure dog is healthy and shows no signs of sickness (for example this includes diarrhoea, vomiting, lethargy – anything which is unusual for your dog)
You must not bring your dog to the dog field if they, or any other household pets have shown any signs of sickness in the past 48 hours. There are some vulnerable dogs that use the dog field and not adhering to this may put other animals at risk
All dogs attending the dog field must be up to date with current recommend vaccines (or titre tested), flea, tick and worming treatments
Heavy or harsh handling of dogs is not permitted – this includes both verbal and physical treatment
A dog must never be left unattended in the field or tethered to anything unless accompanied in the washdown area.
Where dogs are left in vehicles whilst other dogs are trainer or exercised, their welfare must be constantly monitored.
Your dog must carry 3rd party liability insurance – you may have this as part of your pet insurance policy but if you are unsure, The Dog’s Trust have an affordable membership https://www.dogstrust.org.uk/support-us/membership which will provide comprehensive 3rd party liability insurance as well as many other benefits
Dogs in season and intact males over 12 months are not to attend the social sessions.
If your dog is unwell in the field, please do your best to clear it up and contact us if this is not possible – disease can be transmitted through Diarrhoea and vomit so this is essential for all users health and safety
If you dog has a serious accident in the field please contact us on 07534 062047 after contacting your vet or the local emergency vet whose details are at the field in the Collar Club House along with the First Aid Kits.
Please be aware that the dog field is a natural environment and as such has many of the hazards you might find on any other walk – this includes vegetation which might be poisonous to dogs. Best efforts are made to exclude any toxic plants but toxicity impact can vary significantly between individuals.
Collar Club Cardiff accepts no responsibility for any canine sickness that might come on after a visit to the field.
Use of the Field
Please ensure the lead member of the booking has watched the induction video, sent after booking, before arriving at the field for the session
The fencing in this dog field is approximately 1.8m in height. This can vary slightly in places as the ground is uneven.
The gates in the dog field are 1.8m
The mesh of the fence is 5cm x 10cm
If this enclosure is not suitable for your dog because it can squeeze through these gaps or scale this fence height then your dog must be on a lead at all times whilst using the dog field.
We aim to provide a safe environment for you to exercise your dog and in order to meet these expectations, the dog field fences and gates are regularly checked for any breaches or failures.
This regular monitoring limits the likelihood of any holes appearing during hours when the field is not in use but does not completely eliminate any risk. Breaches can include wild animal intrusion or visiting dogs digging as well as branches falling or failures caused by weather events. On occasion, breaches may occur outside of these times so we expect all users to confirm the field is safe and secure to their satisfaction before letting dogs loose in the field.
If you notice ANY breach at all, please contact us by phone on 07534 062047 and if you can take a picture and specify the location, this will enable us to make immediate repairs. If any breach means that your dog is no longer safe in the field, please leave immediately, let us know and we will reschedule your booking.
Parking and Access
Parking is located on site - bliss.wire.shark – this What3Words link will direct you to the gate. We have parking for multiple cars in the shared hardcore parking area and each field also has its own secure airlock parking gates. Please wait in the shared parking area until your airlock is free and it is your allocated time.
Each gate is operated by a padlock system. The code is sent 1 hour before your booking via email and sms and is changed regularly. After inputting the code in to the padlock, you need to press the top to release it.
Please ensure you are aware of which way the gate to the airlock opens and check for parked cars.
Arrival and Departure
Your session is from the time booked – please avoid arriving early but in the event that you do, please park in the shared car park. The dog field is used by reactive dogs and customers arriving early can cause significant disruption.
Your session is for 50 minutes. You must have left the premises by the end of your session time so please consider the time it will taker to retrieve your dog, load your car and depart.
Please ensure the gate is both closed and padlocked on your departure.
If you arrive and the previous user is in the field, do not approach the field as they may have a reactive dog or an issue retrieving their dog that your presence will not help. Please call us on 07534 062047 and we can contact the user.
Users that repeatedly arrive early or leave late will be refused use of the field.
CCTV is in operation on site, covering the car parking area.
General Etiquette and Dog Behaviour
Whilst Collar Club Cardiff Dog field is designed a safe and private space for you to exercise and play with your dog, we ask that you make the following considerations during your visit. If you fail to adhere to these requests, we reserve the right to ask you to leave and may lead to refusal of bookings in the future
Please ensure you pick up your dog waste and general waste and deposit it in the bins on site or take it with you, we have mixed waste bin currently on site:
Please keep shouting to a minimum
Please ensure that there is no persistent barking from your dog/s during your session:
Please do not drop any food, litter or treats in the field:
Please do not permit digging in the field unless in the dedicated sand pit areas
Please report any issues with equipment or the field as soon as you are able on 07534 062047 or via email for non-urgent matters.
Please ensure all toys are taken with you and none are left in the field – this includes any scraps of chewed toys or balls: this is for the safety of all users and avoidance of chock hazards or resource guarding.
Professional dog walkers using the mud daddy to wash multiple dogs are politely requested to top it up for the benefit of future bookings that day.
Please ensure you read the entire document to familiarise yourself with all other terms and conditions of use
If a user arrives late, the booking cannot be extended
Anyone remaining in the field over their allotted time will need to pay for the additional slot and may be banned from re booking
Family, Friends and Children
You may bring other people with you to the field under the following conditions:
No more than 3 vehicles per booking unless otherwise agreed
No more than 6 people people per booking unless otherwise agreed
No more than 6 Dogs per booking unless otherwise agreed
All users must be aware of these terms and conditions and by attending you are assuming responsibility for their behaviour and actions whilst visiting the field
Children are welcome but must the hirer is responsible for their behaviour at all times
No children under 18 are permitted to use the dog field without an adult present
Equipment and structures in the dog field are not child safe including bins and none of the equipment provided is for human use.
Vegetation and Environmental Hazards
The dog field is an extension of the countryside and contains hazards similar to those you’d find on a public footpath or in a park. The ground is uneven with areas of longer grass and vegetation and there may have hidden trip hazards.
There are also tree trunks, wood piles and sticks around the field.
We make an effort to ensure that there are no highly toxic plants in the field but dogs react differently to these things dependent on size, bread and individual genetics. The environment is not sterile and therefor we cannot accept any liability for humans or animals harmed by the natural environment.
You can find a list of the more common plants that are hazardous to dogs in some cases here. https://www.bluecross.org.uk/advice/dog/health-and-injuries/plants-poisonous-to-dogs
As you will see, there are many plants on this list that you may have in your garden so whilst they can be harmful to dogs, not all are poisonous on contact or unless ingested. If there is any vegetation in the field that is concerning to you, please contact us on 07534 062047
Enrichment, Equipment and Toys
The dog field is predominantly designed for the enjoyment of dogs. That means that all equipment is to be used only by dogs with the exception of seating.
Please do not allow your dog to use any equipment unless they are fit and experienced enough to do so. It is your responsibility to ensure your dogs safety whilst playing in the field.
Obstacles may become slippery from rain or ice so do not use if this is the case.
Humans must not climb on equipment designed for dogs
Please ensure you pick up your dog waste and dispose of it in the dog waste bins provided
We encourage the use of biodegradable and compostable poo bags and these are available in various locations on site should you forget to bring any.
If you have any other waste, including broken toys, please use the general waste bin provided
Smoking and Vaping
Smoking is strictly prohibited on all Collar Club Cardiff premises
Any person found to have been smoking on the premises will be refused booking in the future. The risk of fire on site is considerable at certain times of the year
Vaping is strictly prohibited on site – vape juice is highly toxic to dogs and should a pen or bottle of juice be dropped and found by a dog there is a risk of ingestion
If you wish to use the dog field for conducting your business, please ensure you make contact with us prior to booking.
You will need to provide a copy of your public liability insurance and any appropriate professional certifications and qualifications to operate at Collar Club Cardiff.